Covid-19 Safety Protocols

Dear Valued Patients.

Thank you so much for your patience during our practice closure. We have the best patients in the world and it’s because of you that we have done what is necessary to keep you and our team safe when we reopen.

After a soft opening on June 4, we officially open on June 8. Our schedule has been significantly modified so that only private chairs can be used for removing bonding material or attachments from teeth and the non-aerosol-procedure chairs have been limited to ensure proper distancing. If you or your child has a loose or broken brace, please let us know in advance as we may have to reschedule the appointment in the appropriate chair.

We’ve also increased the time between appointments to allow for proper sanitizing of each work area and to allow team members to change PPE between patients. We are only scheduling the next 4 weeks in order to allow us to modify the schedule and improve our efficiency moving forward. If we haven’t yet called you to reschedule, please be patient as the changes have forced us to reduce the number of patients we can see on a daily basis. We will improve our efficiency as we get experience with the new procedures.

Very important.  Please be aware of our new appointment protocol:

  • The parking lot will now be our waiting room.
  • The tooth brushing area is closed. Please brush and floss thoroughly at home before leaving and rinse with Listerine or peroxide.
  • Please arrive 15 minutes early for your appointment. If you are late, we may have to reschedule
  • When you arrive, please text the office at 502-897-1112. You will either be told to come up or asked to wait a few minutes if the patient chair is not available; we will then text you when it’s time to come up. Do not enter the building without approval from our office.
    • Please—only the patient should come upstairs to the office unless a young child or a patient requiring assistance for another reason—but only one companion, please.
  • Wearing a mask is mandatory for everyone to come into the office.
    • Patients must wear their mask unless they are in the chair
  • Entry & exit protocol is to prevent groupings of people in the main lobby
    • Entry to the office will be up the stairwell UNLESS taking the elevator is necessary
    • Exit will be down the elevator.
  • Upon entering the 2nd floor foyer, you will be greeted by Ashley, our Patient Health Coordinator
    • She will ask the following questions of the patient and, if applicable, to a companion:
      • Do you have a fever or have you felt hot or feverish within the past 21 days?
      • Are you having shortness of breath or difficulty breathing?
      • Do you have a cough?
      • Any other flu-like symptoms, such as headache or fatigue?
      • Have you experienced recent loss of taste or smell?
      • Have you been in contact with any confirmed COVID-19 positive patients?
      • Have you traveled in the past 14 days to any regions affected by COVID-19?
    • Ashley will take temperatures of everyone entering the office with a touch-free thermometer
    • Anyone exhibiting a temperature over 100.4 or answering yes to any of the above questions will not be admitted to the office and will be referred to their physician. We will take into account that many in our area suffer from allergies.
    • Ashley will then escort the patient to the treatment chair. If someone accompanies the patient, social distancing in the reception room will be required.
  • Following the appointment, the patient will exit as instructed.
  • Parents of children will be texted information about their child’s appointment and the option of requesting a call from the doctor is always open to our patients and parents.
  • The next appointment can either be scheduled at the office or via phone call

Again, thank you for your cooperation. We value you as patients and together we can stay well, be safe and create Greater Smiles!

– Mark, Brad and Team.

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